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Xiayang Rd No.2 ,
Haicang District, Xiamen, Fujian
China 361000
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FAQ
1What is the minimum order quantity (MOQ) for custom packaging?
Our MOQ depends on the box structure, size, materials, printing and finishing requirements, as well as the quantity required for each design or SKU. Please contact us with your packaging specifications and quantity, and we will confirm the most suitable MOQ for your project.
2Can I get a sample before placing a bulk order?
Yes. We recommend reviewing a sample before mass production, especially for custom packaging. Depending on your project, we can provide a blank sample, digital proof or custom pre-production sample to help confirm the structure, size, materials, printing and finishing before production.
3How much does custom packaging cost?
The cost of custom packaging depends on several factors, including box structure, dimensions, material, order quantity, printing, finishing, inserts and packaging requirements. Shipping destination and delivery terms can also affect the final cost.
In general, the larger the order quantity, the lower the unit cost will be.
For an accurate quotation, please send us your box style, dimensions, quantity and artwork or design requirements.
4What information do you need to provide a quotation?
To prepare an accurate quotation, please provide as much of the following information as possible:
Box type or reference image
Length × Width × Height
Order quantity
Material preference
Printing requirements
Finishing options
Insert requirements
Artwork, if available
Delivery country
If you are not sure about the box structure or material, you can simply send us your product information, dimensions and reference photos. We can recommend a suitable packaging structure.
5Can you help me choose the right box structure for my product?
Yes. If you are not sure which box structure is suitable for your product, send us your product dimensions, weight, application and packaging requirements. We can recommend suitable box structures based on your product, presentation and shipping needs.
6Can you customize the box size, structure, materials and printing?
Yes. Our packaging boxes can be customized according to your product and branding requirements. We can customize the box dimensions, structure, materials, printing, colors, surface finishes and inserts.
You can provide your own design or reference packaging, and our team can help determine a suitable structure and production specification.
7What file format should I provide for my packaging artwork?
For production artwork, we normally recommend editable vector files such as AI, PDF or EPS. Artwork should be prepared according to the approved dieline and production specifications.
If you do not have a dieline, please provide your box dimensions and structure. Our team can help prepare the appropriate dieline for production.
8Can you provide a dieline or help with packaging design?
Yes. We can provide a production dieline based on the confirmed box structure and dimensions. If required, our team can also assist with structural suggestions and artwork preparation for production.
9How long does it take to make samples and complete mass production?
Lead time depends on the box structure, quantity, materials, printing, finishing and current production schedule.
For custom projects, the production schedule normally begins after the required specifications, artwork, sample approval and order/payment arrangements have been confirmed. We will provide the estimated sample and production lead time with your quotation.
10How do you control the quality of custom packaging?
We control quality throughout the production process, from material preparation and printing to converting, assembly and final inspection.
For custom projects, we can use approved samples and production specifications as quality references. Before shipment, finished packaging is inspected to ensure that the products meet the agreed requirements.
If your project requires specific inspection standards or third-party inspection, these requirements can also be discussed before production.
11What happens if there is a quality problem or my order arrives damaged?
If there is a quality issue, please contact us as soon as possible and provide photos, videos and order information so that we can assess the issue.
We will review the problem against the approved specifications and production records and work with you on an appropriate solution.
For shipping damage, please also provide relevant photos and delivery information so that we can determine the cause and assist with the claim or resolution.